If you ordered ready-made products
[On Business Days, if you place your order by [1pm] (GMT+8), the seller will endeavour to ship your order in three (3) Business Day.
If you place your order on non-Business Days, your order will be start processing on the next immediate Business Day.
All orders for ready-made products will be delivered to you within  to  [Business Days / days].
If you pre-ordered products
Pre-ordered products will take longer to ship and be delivered to you.
If you ordered a custom-made product
Custom-made products are made by the sellers according to your desired specifications and requests, and as such will take longer to ship and be delivered to you.
As such, please allow 7 to 30 [Business Days / days] for the product to be shipped and delivered to you.
Kindly contact our customer service team by emailing us at firstname.lastname@example.org to communicate your desired specifications and requests and allow us to respond to you as soon as we can.
2. How will my orders be shipped?
3. How will I know if my order has been accepted by the seller?
When your order is accepted, you will receive an acknowledgement of receipt of order via email from [us / the seller], and we will assign an order number to your order.
4. How will I know when my order has been shipped?
Once your order has been shipped, you will receive an email from [us / the seller] with tracking information and details of the logistics company that we have engaged to deliver your products. You can track your order with the tracking information provided.
5. How much does delivery cost?
The costs for delivery are as set out below:
Per additional kilogram
For orders that require cold-chain logistics
First 5 kilogram
[RM 15 onwards]
Per additional kilogram
[RM 5 onwards by item basis]
6. Can I change my delivery address after I have placed my order?
7. What happens if I provide wrong or incomplete address?
If your order is returned to us due to an incorrect or incomplete address, we will contact you to remedy the situation.
However, please note that you will be obligated to pay the cost of delivery to re-deliver your orders.
[We also reserve the right to charge an administrative fee of RM[10.00] to arrange for re-delivery of your order.]
8. Can my order be delivered to addresses outside of Malaysia?
No, we do not ship internationally.
9. Can my order be delivered to addresses in East Malaysia?
No, we only deliver to addresses in Peninsular Malaysia.
No, we do not deliver to P.O. boxes.
11. Can I return my order after I have received it?
Kindly refer to our Returns, Replacements, and Refunds Policy for more details.
12. What do I do if I do not receive my order?
If you do not receive your order within the timeline set out in Section 1 above, kindly contact our customer service team by emailing us at email@example.com, and we will do our best to assist you.
13. What do I do if my orders arrive to me damaged, or if my order is lost during shipping?
We are not liable for any products damaged or lost during shipping.
14. What do I do if I have problems, inquiries, and complaints regarding the delivery of my orders?
Kindly contact our customer service team by emailing us at firstname.lastname@example.org , and we will do our best to assist you.
 Days on which financial institutions are open for business in Kuala Lumpur, Malaysia, excluding Saturdays, Sundays, and public holidays.